Refund and Returns Policy
At Allurya, we prioritize the quality of our products and customer satisfaction. However, we understand that unforeseen situations may arise. To ensure transparency and security in purchases, we have established the following return policy:
Conditions for Return Requests
- Timeframe: Customers may request a return within 7 calendar days after receiving the product. After this period, return requests will not be accepted.
- Reason for Return: Only products that arrive damaged or have manufacturing defects are eligible for return.
- Items damaged by the customer will not be accepted for return or refund.
- Personalized, custom-made, or hygiene-sensitive items are not eligible for return.
- Required Proof: Customers must provide evidence of the damage, such as photos and videos, and contact Allurya support before returning the product.
Return Process
- Contact Support: Customers must send an email to our support team with evidence of the issue and the return request.
- Request Evaluation: The Allurya team will review the case and respond within 3 to 5 business days with a decision.
- Product Shipment: If the return is approved, the customer will receive instructions on how to return the damaged product. The return shipping cost will be covered by Allurya only if the defect is proven to be due to manufacturing or shipping damage.
Refund Method
- The refunded amount will be issued exclusively as store credit, which the customer can use for a future purchase.
- The credit will be available within 10 business days after the return is approved.
Exceptions and Final Considerations
- Products that do not meet the above criteria will not be accepted for return.
- Allurya reserves the right to refuse returns that do not comply with this policy.
- This policy is in accordance with consumer protection regulations in the United States.
If you have any questions about our return policy, please contact our customer support team.
Allurya Team